Key Responsibilities

Ø  Work closely with recruitment teams to understand client requirements, hiring priorities, and resource needs.

Ø  Coordinate with HR, recruiters, project coordinators, and delivery teams to ensure smooth operational alignment and client support activities.

Ø  Act as the primary liaison between clients and internal teams to ensure alignment on project expectations, staffing needs, and delivery timelines.

Ø  Build and maintain strong client relationships.

Ø  Meet with clients regularly to discuss ongoing requirements, project updates, account growth opportunities, and service improvements.

Ø  Attend industry conferences, networking events, and client meetings to expand business relationships and generate new opportunities.

Ø  Demonstrate the ability to identify, pursue, and onboard new clients and business opportunities.

Ø  Support account growth initiatives.

Ø  Manage day-to-day account activities, prioritize tasks effectively, and ensure timely follow-ups on open action items.

Ø  Interact with managers and the Director, and will report to the senior Director/VP

Ø  Work alongside project coordinators to track ongoing activities, delivery updates, resource planning, escalations, and operational priorities.

Ø  Ensure compliance with client processes, onboarding requirements, documentation standards, and organizational policies.

Ø  Conduct required training, compliance programs, and client-specific onboarding activities.

Ø  Manage and maintain account-related reports, resource trackers, utilization data, project status updates, and operational documentation.

Ø  Collaborate with coordinators to maintain accurate operational, staffing, and client-related data.

Ø  Monitor client satisfaction and proactively address concerns to maintain long-term partnerships.

Ø  Proven ability to bring in new clients, expand existing accounts, develop long-term business relationships, and drive account growth through strategic client engagement and partnership development.  

 Required Qualifications

Ø  3–8 years of experience in Account Management, Client Services, IT Staffing, Project Coordination, or Business Operations within an IT services environment.

Ø  Strong communication, presentation, and relationship management skills.

Ø  Ability to engage and communicate effectively with senior leadership and executive stakeholders.

Ø  Strong organizational skills with the ability to manage multiple priorities simultaneously.

Ø  Experience with compliance processes, onboarding coordination, and operational reporting.

Ø  Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and collaboration tools.

Ø  Willingness to travel up to 25%.

 
Preferred Skills

Ø  Familiarity with CRM systems, ATS platforms, and project tracking tools.

Ø  Understanding of resource management and workforce planning.

Ø  Knowledge of client delivery models and account governance processes.

Ø  Experience supporting offshore/onshore coordination models.

Ø  Business development and networking capabilities

 
What an Ideal Account Manager Should Also Bring to the Role

Ø  Strong Negotiation & Conflict Resolution Skills: Ability to handle challenging situations, resolve conflicts effectively, and achieve mutually beneficial outcomes.

Ø  Strategic Relationship-Building: Ability to develop and maintain long-term strategic partnerships rather than focusing solely on transactional relationships.

Ø  Strong Commercial Acumen: Understanding of revenue growth, margins, profitability, and the overall commercial impact of account decisions.

Ø  Ownership & Accountability: Strong follow-through, accountability, and a proactive approach to taking ownership of responsibilities and outcomes.

Ø  Ability to Thrive in Fast-Paced Environments: Comfortable managing demanding client environments, competing priorities, and responsibilities with minimal supervision.

Ø  Analytical & Data-Driven Mindset: Ability to analyze operational and account data, identify gaps, recognize trends, and implement improvements.

Ø  Professional & Executive-Level Communication: Strong professional presence with the ability to communicate effectively and confidently with senior stakeholders and decisionmakers.

Ø  Proactive Problem-Solving: Ability to anticipate challenges, develop practical solutions, and manage escalations effectively before they impact client relationships.

Ø  Adaptability & Flexibility: Ability to respond effectively to changing client priorities, business requirements, and evolving.